FREQUENTLY ASKED QUESTIONS

FAQ

How do I purchase tickets online?

  • While on www.imusici.com, clicking the “Buy a Ticket” button will redirect you to the Ticketpro Network site, where you will be able to make your purchase.
  • Always verify the contents of your cart before completing the payment process, as all sales are final — no exchange or refund will be possible.
  • Visa, MasterCard and American Express credit cards are accepted for online purchases.
  • To purchase tickets online, you must be signed in to your account (or create one, in the case of a first-time purchase).
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    How will my purchase information be used?

  • To access Ticketpro’s privacy policy, click here.
  • To access Place des Arts’ privacy policy, click here.
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    How do I purchase tickets by phone?

  • The Ticketpro box office (514-790-1111 / 1-866-908-9090) is open daily from 9am to 10pm for all subscription sales and single ticket purchases to I Musici de Montréal concerts at Bourgie Hall.
  • The Place des Arts box office ((514-842-2112 / 1-866-842-2112) is open Monday to Friday from 10am to 6pm and Saturday from noon to 6pm for all single ticket purchases to I Musici concerts at Maison symphonique. Sunday and holiday box office schedule varies depending on shows scheduled that day.
  • Visa and MasterCard credit cards are accepted for phone purchases.
  • After completing your phone purchase, you will receive a confirmation by email (if requested).
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    What fees are included in the prices?

  • The prices listed include taxes and service charges. Fees vary based on the value of the ticket and theatre for which the ticket is issued for. Service fees for subscription tickets are $2.50 per ticket, and for single tickets vary from $2.50 per ticket to $7.25 per ticket.
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    Are any discounts available?

  • At I Musici, we believe it is important for music to be accessible to as many people as possible. As such, we offer competitive pricing for concerts of high artistic quality.
  • For single ticket purchases, I Musici offers up to 60% off for those 34 or younger. Student tickets can be purchased for $20, based on availability. These discounts are available by phone and online. For all discounted tickets, I Musici de Montréal reserves the right to request ID upon ticket presentation.
  • A subscription is the optimum way to get the best discounts, you can earn up to 25% off the regular price. To learn about the benefits of becoming a subscriber, visit the Subscriptions page, click here.
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    How will I receive my tickets?

      I Musici de Montréal offers three delivery methods:

    • Electronic tickets: Receive your tickets immediately by email; print them and present them at the entrance to the hall. Do you have a smartphone? You can show your tickets right on the screen.
    • By mail: Receive your tickets at home within 10 business days of purchase.
    • Will call: Pick up your tickets at the venue up to 60 minutes before the concert.

     

    What if I can’t make it to a concert?

  • All ticket sales are final, and tickets cannot be refunded or exchanged. If you are unable to attend a concert, you can offer your tickets to a friend or family member.
  • Subscribers can exchange their tickets up to 48 hours before a concert by contacting the Ticketpro box office at 514-790-1111 / 1-866-908-9090. Exchanges are subject to availability; no service charges apply. Tickets must be exchanged for performances in the same season. If the performance for which you exchange your tickets is more expensive, you will be required to pay the difference. If it is less expensive, the difference will be applied as a donation to I Musici de Montréal.
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    Where are the concert halls?

  • Maison symphonique (1600, rue Saint-Urbain). Maison symphonique is part of the Place des arts complex. The Maison symphonique hall is a few minutes’ walk from the Place-des-Arts metro station. For details, click here.
  • Bourgie Hall (1339, rue Sherbrooke Ouest). Bourgie Hall is part of the Montreal Museum of Fine Arts complex. The hall is a few minutes’ walk from the Guy-Concordia and Peel metro stations and is also accessible via the number 24 bus. For details, click here.
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    Where can I park?

  • For details on parking at Maison symphonique (Place des Arts), click here.
  • There is no parking at Bourgie Hall (Montreal Museum of Fine Arts). We suggest that you take advantage of public transit or use one of the many parking lots around the Museum. There is also metered parking on the adjacent streets. For more details, click here.
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    What are the best seats?

  • Seat choice is a matter of personal preference. At Bourgie Hall, there is no price distinction between the different sections as the acoustics are excellent no matter where you are seated. Therefore, ask yourself the following: Do I want to be close to the artists/soloists, or do I want to be able to see the entire ensemble? Depending on your answer, you can look for a seat close to the stage or one at the back of the orchestra (Parterre) section, or even one in the balcony (Balcon). Please note that the Balcon section is only accessible by stairs.
  • For concerts of the I Concertini series presented at Bourgie Hall, there is no reserved seating. All seats are general admission on the Parterre level. You are invited to choose your seat on a first-come, first-served basis as soon as you arrive at the venue.
  • If you would like to see our venue seating plans, click here. If you are still in doubt about your seating options, contact the Ticketpro box office (514-790-1111 / 1-866-908-9090) and they will be happy to advise you.
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    Is there access for people with reduced mobility?

  • The Parterre section of Bourgie Hall is accessible to those with reduced mobility, and select seats are reserved for individuals in wheelchairs.
  • There is a passenger drop-off in front of the entrance to the Bourgie hall.
  • Holders of the Tourist and Leisure Companion Sticker (TLCS) can obtain a complimentary ticket for the person accompanying them.
  • To request a seat, contact the Ticketpro box office at 514-514-790-1111 / 1-866-908-9090.
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    How should I dress?

  • A concert is above all an occasion to relax and enjoy music. There is no strict dress code for our concerts. We recommend that you opt for a casual-chic look so that you can enjoy your evening in comfort while making a special night of it.
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    When am I supposed to applaud?

  • The concert-hall tradition is a mystery to many. When you read a concert program, you will note that certain works are in multiple sections, or movements. Generally, it is recommended that you wait until the end of the entire piece before applauding.
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    How long are the concerts?

  • The concert program lists the approximate length of each piece to be played.
  • In general, concerts in the I Grandi Concerti series run 90 to 120 minutes, including a 20-minute intermission, and concerts in the I Concertini series are presented without intermission and run about 60 to 65 minutes.
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