FREQUENTLY ASKED QUESTIONS

FAQ

How do I purchase tickets online?

While on www.imusici.com, clicking the Purchase button will redirect you to the Admission Network site, where you will be able to make your purchase.

Always verify the contents of your cart before completing the payment process, as all sales are final — no exchange or refund will be possible.

Visa, MasterCard and American Express credit cards are accepted for online purchases.

To purchase tickets online, you must be signed in to your account (or create one, in the case of a first-time purchase).

 

How do I purchase tickets by phone?

Our box office (514-982-6038) is open Monday to Friday, 9 a.m. to 5 p.m., except on statutory holidays. You can leave a voicemail message as needed.

Visa and MasterCard credit cards are accepted for phone purchases.

After completing your phone purchase, you will receive a confirmation by email (if requested).

 

What fees are included in the prices?

The prices listed on imusici.com include the taxes and service charges. The latter are as follows:

Concerts in the I Grandi Concerti series: $2.50

Concerts in the I Concertini series: $1.50

Service charges for online purchases are determined by Admission Network. To view its purchase policy, click the following link: click here.

 

Are any discounts available?

At I Musici, we believe it is important for music to be accessible to as many people as possible. As such, we offer competitive pricing for concerts of high artistic quality.

For single ticket purchases, I Musici offers up to 50% off for those 34 or younger. This discount is available by phone and online. Student discounts may be available at the last minute for certain concerts.

A subscription is always the best way to get the best discounts, starting at 25% off the regular price. To learn about benefits of becoming a subscriber, visit the Subscription page.

 

How will I receive my tickets?

I Musici offers three delivery methods at no extra charge:

Electronic tickets: Receive your tickets immediately by email; print them and present them at the entrance to the hall. Do you have a smartphone? You can show your tickets right on the screen.

By mail: Receive your tickets at home within 10 business days of purchase.

Will call: Pick up your tickets at the venue shortly before the concert.

  • Le retour de Christian Blackshaw: at Place des arts Ticket Office, as early as one hour before the concert
  • I Grandi Concerti: at Bourgie Hall, as early as one hour before the concert
  • I Concertini: at Bourgie Hall, as early as 30 minutes before the concert

 

What if I can’t make it to a concert?

All ticket sales are final, and tickets cannot be refunded or exchanged. If you are unable to attend a concert, you can offer your tickets to a friend or family member. If you cannot give them the tickets yourself, we will be happy to reprint them for pick-up at the box office.

Subscribers can exchange their tickets up to two business days before a concert by contacting the box office.

 

Where are the concert halls?

I Grandi Concerti – Maison symphonique (1600, rue Saint-Urbain)

Maison symphonique is part of the Place des arts complex. The hall is a few minutes’ walk from the Place-des-Arts metro station.

I Grandi Concerti – Bourgie Hall (1339, rue Sherbrooke Ouest)

Bourgie Hall is part of the Montreal Museum of Fine Arts complex. The hall is a few minutes’ walk from the Guy-Concordia and Peel metro stations and is also accessible via the number 24 bus.

 

Where can I park?

There is no parking at Bourgie Hall, itself; however, there is metered parking on the adjacent streets.

 

What are the best seats?

Seat choice is a matter of personal preference. At Bourgie Hall, there is no price distinction between the different sections as the acoustics are excellent no matter where you are seated. Therefore, ask yourself the following:

  • Do I want to be close to the artists/soloists, or do I want to be able to see the entire ensemble?

Depending on your answer, you can look for a seat close to the stage or one at the back of the orchestra (Parterre) section, or even one in the balcony (Balcon). Please note that the Balcon section is only accessible by stairs.

For concerts of the I Concertini series presented at Bourgie Hall, there is no reserved seating. You are invited to choose your seat on a first-come, first-served basis, as soon as you arrive at the venue.

If you are still in doubt about your seating options, contact us and we will be happy to advise you.

 

Is there access for people with reduced mobility?

The Parterre section of Bourgie Hall is accessible to those with reduced mobility, and select seats are reserved for individuals in wheelchairs.

There is a passenger drop-off in front of the entrance to the hall.

Holders of the Tourist and Leisure Companion Sticker (TLCS) can obtain a complimentary ticket for the person accompanying them.

To request a seat, contact customer service at 514-982-6038.

 

How should I dress?

A concert is above all an occasion to relax and enjoy music. There is no strict dress code for our concerts. We recommend that you opt for a casual-chic look so that you can enjoy your evening in comfort while making a special night of it.

 

When am I supposed to applaud?

The concert-hall tradition is a mystery to many. When you read a concert program, you will note that certain works are in multiple sections, or movements. Generally, it is recommended that you wait until the end of the entire piece before applauding.

 

How long are the concerts?

The concert program lists the approximate length of each piece to be played.

In general, concerts in the I Grandi Concerti series run 90 to 120 minutes, including a 20-minute intermission, and concerts in the I Concertini series are presented without intermission and run about 60 minutes.

 

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