PURCHASING POLICY

Purchasing Policy

PRICING AND FEES
  • The prices listed on imusici.com include the taxes and services charges for reservations made by phone.
  • Service charges may vary for online purchases.
  • Handling fees may be required for online and phone purchases.
  • For all reduced-price purchases, I Musici de Montréal reserves the right to request ID upon ticket presentation.
  • All promotional offers announced by I Musici de Montréal are not applicable to tickets that have already been purchased. All promotional offers are available for a limited time only and cannot be combined with any other offer.
  • Group rates are available for most concerts. Allotted rebates may vary. For details, contact the box office at 514-982-6038.

 

EXCHANGE AND REFUND POLICY
  • All ticket sales are final, and tickets cannot be refunded or exchanged.
  • Subscribers can exchange their tickets up to two business days before a concert for tickets to one the same season (subject to availability).
  • Before completing their purchases, customers must verify the order details (quantity, date, hour, location, price, etc.).
  • MasterCard and Visa credit cards are accepted for all purchases made by phone.
  • All online purchases are subject to the conditions of sale set by our partners (Arte Musica Foundation, Admission Network and Place des Arts).
  • In the event of a concert’s cancellation, the ticket price will be refunded in full to the customer.
  • Prices, set lists, artists, dates and hours of concerts may change without notice.

 

ACCESSIBILITY
  • To purchase reserved wheelchair seating at Bourgie Hall, please contact customer service.
  • I Musici de Montréal participates in the Tourist and Leisure Companion Sticker (TLCS) program by offering a complimentary ticket to the person accompanying the sticker holder, with the purchase of regular ticket.

 

AT THE CONCERT
  • Doors open 60 minutes before the start of the concert.
  • Credit cards (MasterCard and Visa), debit cards and cash are accepted for all purchases at the venue.
  • For latecomers and those who must leave during the concert, access to the hall is only possible at opportune moments, as determined ahead of time by the artists themselves.
  • Ushers reserve the right to reassign the seating of late arrivals.
  • No exchanges or refunds are possible in cases of tardiness.

 

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